Dear Valued Customers,

Thank you for your continued trust and support on our journey together. As we approach the traditional Dragon Boat Festival, I will be taking a holiday break from May 27th to June 2nd to celebrate this meaningful cultural occasion.

During this period:

✅ You can continue to place orders as usual through our website

📦 All shipments will resume processing on June 3rd

While our warehouse team enjoys this family-focused holiday, our customer service will remain available for urgent inquiries via info@abbeciao.com or through Instagram.

We sincerely appreciate your understanding and wish you a wonderful festival filled with good health, happiness, and the joyful spirit of zongzi! May the racing dragon boats bring you good fortune and festive cheer.

Warm regards,

Louis

Due to the significant tariffs, we now don't provide free shipping for ​the United States.

Currently, we provide Free Shipping over $30+ for these countries below:

North& South America: Canada

Europe: United Kingdom, Turkey

Asia: Japan, South of Korea, Malaysia, Singapore, Thailand, Vietnam, Israel

Oceania: Australia

2. Free shipping for these countries or territories when orders over $45 USD

North& South America: Chile, Brazil, Mexico

Europe:Belgium, Finland, France, Germany, Spain, Portugal, Hungary, Ireland, Italy, Netherlands, Norway, Switzerland, Sweden, Austria, Greece, Bulgaria, Croatia, Cyprus, Hungary, Slovakia, Czech, Romania, Poland, Denmark, Norway

Asia: Philippines

Oceania: New Zealand

3. Free shipping for these countries or territories when orders over $99 USD

North& South America: United States (As a result of increased tariffs, we are now required to raise the threshold for free shipping from $30 to $99, in addition to applying a 10% tax on the order.)

Africa: South Africa

​PRE-ORDER! normally used to our new arrivals, they are not ready to be shipped out immediately but we are taking pre-orders now. All items marked "Pre-Order" has an estimated shipping date, you can find it in the product description.

Yes! we're happy to offer a big discount when you'd place a bulk order for premium metal stamping blanks:

​

150+ = 5% off, please use code" 150USD5OFF " when procced to checkout.

500+ = 10% off, please use code" 500USD10OFF " when procced to checkout.

​​

If you need more, please feel free to contact us via email or IG, we are more than happy to negotiate a better price!

1. We provide free shipping for most countries when the orders are beyond a certain amount! please refer to No.1 FAQ

2. If your country is not on the list we provided in the No.1 FAQ, or the order is less than the required amount, then you need to pay for the shipping, as low as $3.99. However, the shipping fee varies per location, please check it when you're on the checkout page!

Returns & exchanges

We gladly accept returns and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

We don't accept exchanges

But please contact us if you have any issues with your order.

Returns, Refund or Replacement details

If you are not satisfied with your order, you may make a return within 30 days of recipet for a refund.

1. Abbeciao is not responsible for return shipping costs.

2. Returns of non-defective items must be in as-new condition with original packaging or in a secure, padded envelope, Failure to comply may affect your final refund.

3. Items lost or damaged during return shipping will not be refunded or replaced. It is recommended you may wish to send using delivery confirmation.

4. Items in transit are not subject to a refund until the product has been returned back to Abbeciao

Damaged Items

If any items are found to be damaged in a shipment, please email photos of your items to info@abbeciao.com for further instruction, and we will advise you whether to return the damaged goods or keep them so we can send you a replacement or refund.

If you have any questions or would like to discuss an order, email us at info@abbeciao.com.

Hi friends! We will temporarily take a rest during our Chinese New Year from 13, Jan to 28, Jan, any orders placed before 13 will be shipped out before the New Year closure, after that, you can order at any time, but we will ship after we come back to work, Happy New Year to you and yours!

BR

Louis